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Service Level Agreement

24/7/365 Support

Agreement

Coverage

This website availability Service Level Agreement is applicable to you if you have purchased ANY hosting plans, domain services, shared hosting services, dedicated servers, or any outlined service provided by us on 7th Web website ["Service"] and you are in good financial standing with 7th Web.

Service Level

eSree Technologies strives to have network connectivity available for http access by third parties 99.9% of the time ["Web Site Availability"].

Availability of Services

Subject to the terms and conditions of this agreement eSree Technologies shall try its level best to offer the dedicated services throughout the term of this Agreement. You, however agree that from time to time the services may be inaccessible/ inoperable for any reason, including, without any limitation:
  • equipment malfunctions; and
  • causes beyond the control of eSree Technologies or that are not reasonably foreseeable by eSree Technologies, including, without limitation, failure or interruption of telecommunication or digital transmission links, network congestion, hostile network attacks or other failures; and
  • periodic repair procedures or maintenance that eSree Technologies may undertake from time to time.
You agree eSree Technologies has no control of availability of services on a continuous and/ or uninterrupted basis.

You further agree that as a normal course of its business, it may be really necessary for eSree Technologies to migrate its servers. As a result, even though you may have a dedicated IP, You may be assigned a different IP number. eSree Technologies does not warrant that you will be able to consistently maintain your allotted IP numbers.

eSree Technologies offers a service uptime guarantee for the Services of 99.9% ("Service Uptime") of available time. If eSree Technologies fails to maintain this level of service availability, you may contact eSree Technologies for further follow up for that month. The credit may be used only for the purchase of further services and products from eSree Technologies, (excluding applicable taxes), this service is not available for our dedicated server clients. The credit, however, does not apply to service interruptions caused by:
  • errors caused by You from custom coding or scripting, at your end; or
  • causes beyond control of 7th Web or that are not reasonably foreseeable by 7th Web; or
  • periodic scheduled repairs or maintenance 7th Web may undertake from time to time; and
  • outages that do not affect the appearance of the website but simply affect access to the site such as email and FTP; or
  • outages related to the reliability of certain programming environments.

FTP Backup

You agree and acknowledge that from time-to-time the FTP Backup services may be inoperable or inaccessible for any reason, including without any limitations whatsoever:
  • periodic repairs or maintenance procedures that 7th Web may undertake from time to time,
  • equipment mal-functioning's
  • causes beyond control of 7th Web or that are not reasonably foreseeable by 7th Web , including, without limitation, failure, interruption of digital transmission or telecommunication links, network congestion, hostile network attacks, or other failures.

Storage and Security

At all times, you shall bear full risk of damage and loss to your website and all of your website content. You are entirely responsible for maintaining the confidentiality of your password and account information. You agree you are solely and exclusively responsible for all acts, omissions and use under and charges incurred with respect to your account or password or in connection with the Site or any of your web site content displayed, transmitted, linked through or stored on the Server. You shall be also being solely responsible for undertaking measures to:
  • maintain independent archival & backup copies of Your site content,
  • ensure the confidentiality, security and integrity of all Your site content transmitted through/stored on 7th Web servers,
  • ensure the confidentiality of your password.
  • prevent any damage/loss to Your site content;

7th Web'S RIGHTS

7th Web explicitly reserves the right and sole discretion to:
  • modify its pricing, if desired by 7th Web from time to time;
  • establish guidelines and limits concerning the use of the services;
  • terminate Your use of services for use of our services to unnecessarily/illegally harass 7th Web or third parties, non-payment of fees for our services, activities designed to embarrass, defame, harm, threaten, abuse, slander/ stalk third parties, activities prohibited by the laws of India and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as terrorism, child pornography, hate crimes, activities that are tortious, obscene, vulgar, invasive of the privacy of a third party, ethnically, racially, or otherwise objectionable in the sole opinion of 7th Web or declared by the law of land, activities designed to harm minors in any way, activities designed to impersonate the identity of a third party, and other activities whether lawful/unlawful that 7th Web determines, in its sole discretion, to be harmful to its other customers, reputation or operations;
  • terminate Your use of services if Your use of services results in, or is the subject of, legal action or threatened or proposed legal action, against 7th Web or any of its affiliates/partners, without considering for whether such legal action or threats or proposed legal action is eventually determined to be with/without merit; and
  • terminate Your use of services at any time and for any reason if deemed reasonably necessary by 7th Web.

Credits

In the unlikely event that there is no website Availability, 7th Web will credit the monthly service fee for the Service as calculated below and as measured 24-hours a day in a calendar month, but this credit is not available for our dedicated hosting clients and the customers who have been in payment arrears, two or more times in the previous three transactions period, do not qualify for such credits, with highest credit not exceeding monthly service fee for the affected month:
  • Website Availability Credit 95% to 99.4% = 25%
  • Website Availability Credit 90% to 94.9% = 50%
  • Website Availability Credit 89.9% or below = 100%
In order for you to receive a credit on your account, you are required to request such credit within seven (7) business days after you experienced no Website Availability. You must request credit by raising a ticket with the billing department through member's control panel. As a security measure, the body of this email message must contains your account number/domain name, the dates & times of unavailability of your website, and such other customer identification requested by 7th Web. Credits will usually be executed within sixty (60) days of your credit request. Credit to your account shall be your exclusive and sole remedy in the event that there is no Website Availability.

Restrictions

Credits shall not be granted to you by 7th Web in the event that you have no Website Availability as a consequence of (a) Scheduled maintenance, (b) Your behavior or the performance or failure of your equipment/facilities/applications or (c) Circumstances beyond 7th Web's reasonable control, including, without limitation, acts of war, any governmental body, sabotage, insurrection, embargo, fire, flood, strike, act of god or other labor disturbance, delay or interruption in transportation, interruption, delay or unavailability of telecommunications or third party services (including DNS propagation), failure of third party hardware/software or inability to obtain raw materials, supplies or power used in or equipment needed for provision of your website.

7th Web forbids the use of scripts or software run on its servers that cause the server to load beyond a reasonable level, as determined by 7th Web.

You shall at all times use the services as a conventional and/or traditional web site Particularly by way of example and not as a limitation, you shall not employ our services as a storage or instrument for storing or placing archived files and/or material that can be downloaded through other web sites.

Support Boundaries:

The Skype Chat with customers/clients is only for basic help. Please do not provide your sensitive information to our agents/executives etc like login details, passwords, banking info etc on Skype Chat. You may also not make any commitments on Skype chat. All such commitments, disclosures and interactions with our team would solely be at your own risk and eSree do not deem valid or vouch for the authenticity of all such interactions. eSree recommends that for all complex and advanced issues customer duly raise a ticket by logging into their member control panels.

Limitations

Online issues and problems occur constantly. There might be occasions when you are unable to access your website or any other service. This is not necessarily due to 7th Web. Possibly your Internet Services Provider (ISP) is experiencing technical difficulties, or there might be a routing problem between your ISP and 7th Web, making communication difficult or even impossible. We cannot bear the responsibility of such problems and are not at all liable to lend ourselves to redressals of any sort. Our team of monitoring agents determines the uptime of our service, and not any single client's experience.

Note: We reserve the right at our discretion to make changes to this policy at any time. Please review this page periodically for changes. If you have any queries concerning the above stated terms and conditions then please Contact us.

Domain Name

  • A domain name is key to doing just about anything on the Internet , from setting up a web site to sending and receiving email to building an online store . The Domain Name System (DNS) is the engine that makes the Internet simple and accessible for users around the world. The DNS enables communications over the Internet for applications like credit card processing , bank transactions and telephony as well as web browsing and email.

Website

  • A website, also written as Web site or simply site is a collection of related web pages containing images, videos or other digital assets. A website is hosted on at least one web server, accessible via a network such as the Internet or a private local area network through an Internet address known as a Uniform Resource Locator (URL). All publicly accessible websites collectively constitute the World Wide Web (www).

CMS Website

  • A web content management system (WCMS) is a software system that provides website authoring, collaboration, and administration tools designed to allow users with little or no knowledge of web programming languages or markup languages to create and manage website content with relative ease. A robust WCMS provides the foundation for collaboration, offering users the ability to manage documents, pages and output for multiple author editing and participation.

Mobile site

  • The Mobile Web refers to the use of Internet-connected applications, or browser-based access to the Internet from a mobile device, such as a smartphone or tablet computer, connected to a wireless network.
    Standards improve the interoperability, usability, and accessibility of mobile web usage. The Mobile Web Initiative (MWI) was set up by the W3C to develop best practices and technologies relevant to the Mobile Web. The goal of the initiative is to make browsing the Web from mobile devices more reliable and accessible.

Website Desiging

  • Web design is the process of planning and creating a website. Text, images, digital media and interactive elements are used by web designers to produce the page seen on the web browser. Web designers utilize markup language, most notably HTML for structure and CSS for presentation as well as JavaScript to add interactivity to develop pages that can be read by web browsers.

Website Templates / Website Themes

  • Web templates can be used by any individual or organization to set up their website. Once a template is purchased or downloaded, the user will replace all generic information included in the web template with their own personal, organizational or product information.

CMS theme / templates

  • A template is the visual foundation for a content management system. It defines the appearance of the page to the visitor. The template controls the structure of the page, the colours, the menus, and where the the different items of content appear. Without it, the page would be a plain text list with some randomly-placed images and so on, with no colours or structure. Templates are clearly vital to every facet of the operation of a CMS; and they can be easy to work with or difficult, according to the WCMS concerned.

Web hosting services

  • A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their own website accessible via the World Wide Web. Web hosts are companies that provide space on a server they own or lease for use by their clients as well as providing Internet connectivity, typically in a data center. Web hosts can also provide data center space and connectivity to the Internet for servers they do not own to be located in their data center, called colocation or Housing.

Web services

  • A Web service is a method of communication between two electronic devices over the web. The W3C defines a "Web service" as "a software system designed to support interoperable machine-to-machine interaction over a network". It has an interface described in a machine-process able format (specifically Web Services Description Language, known by the acronym WSDL). Other systems interact with the Web service in a manner prescribed by its description using SOAP messages, typically conveyed using HTTP with an XML serialization in conjunction with other Web-related standards.

Web 2.0

  • The term Web 2.0 is associated with web applications that facilitate participatory information sharing, interoperability, user-centered design, and collaboration on the World Wide Web. A Web 2.0 site allows users to interact and collaborate with each other in a social media dialogue as creators (prosumers) of user-generated content in a virtual community, in contrast to websites where users (consumers) are limited to the passive viewing of content that was created for them. Examples of Web 2.0 include social networking sites, blogs, wikis, video sharing sites, hosted services, web applications, mashups and folksonomies.

Mobile browsers

  • A mobile browser, also called a micro browser, mini browser, or wireless internet browser (WIB), is a web browser designed for use on a mobile device such as a mobile phone or PDA. Mobile browsers are optimized so as to display Web content most effectively for small screens on portable devices. Mobile browser software must be small and efficient to accommodate the low memory capacity and low-bandwidth of wireless handheld devices. Typically they were stripped-down web browsers, but as of 2006 some mobile browsers can handle more recent technologies like CSS 2.1, JavaScript, and Ajax. Websites designed for access from these browsers are referred to as wireless portals or collectively as the Mobile Web. They may automatically create "mobile" versions of each page. Examples are Opera Mobile, Opera Mini, Skyfire, Safari, Google Android, Microsoft IE for Mobile, Firefox Mobile, Bolt, Teashark, Blazer, Android WebKit, Dolfin, BlackBerry WebKit, Palm WebKit, MicroB, Phantom, Nokia WebKit, NetFront, Obigo old, Ovi and UCWeb

How we detect mobile devices

  • When a web browser (mobile or non-mobile) visits your site, it sends a User Agent along with the request for your page. The user agent contains information about the type of device and browser that is being used; unfortunately, this information is very limited and often times is not representative of the actual device. Our Wireless Universal Resource FiLe project collects these user agents and puts them into an XML file, commonly referred to as the Wireless Universal Resource FiLe. This file also contains detailed information about each device i.e. the screen resolution, audio playback capabilities, streaming video capabilities, J2ME support and so on. This data is constantly updated by Wireless Universal Resource FiLe contributors from around the world via the Wireless Universal Resource FiLe Device Database. Our program takes the data from this Wireless Universal Resource FiLe and puts it into a MySQL database (MSSQL support is experimental) for faster access, and determines which device is the most similar to the one that's requesting your content. The library the returns the capabilities associated with that device to your scripts via a PHP Associative Array.

Web browsers

  • A web browser is a software application for retrieving, presenting, and traversing information resources on the World Wide Web. An information resource is identified by a Uniform Resource Identifier (URI) and may be a web page, image, video, or other piece of content. Hyperlinks present in resources enable users easily to navigate their browsers to related resources. A web browser can also be defined as an application software or program designed to enable users to access, retrieve and view documents and other resources on the Internet. Examples are World Wide Web, Mosaic, Netscape Navigator and Netscape Communicator, Internet Explorer, Opera, Mozilla Navigator, Safari, Mozilla Firefox, Google Chrome,

Widgets

  • A widget is a stand-alone application that can be embedded into third party sites by any user on a page where they have rights of authorship (e.g. a webpage, blog, or profile on a social media site). Widgets allow users to turn personal content into dynamic web apps that can be shared on websites where the code can be installed. For example, a "Weather Report Widget" could report today's weather by accessing data from the Weather Channel, it could even be sponsored by the Weather Channel. Should you want to put that widget on your own Facebook profile, you could do this by copying and pasting the embed code into your profile on Facebook.

SEO

  • Search engine optimization (SEO) is the process of improving the visibility of a website or a web page in search engines via the "natural" or un-paid ("organic" or "algorithmic") search results. In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine's users. SEO may target different kinds of search, including image search, local search, video search, academic search,[1] news search and industry-specific vertical search engines. As an Internet marketing strategy, SEO considers how search engines work, what people search for, the actual search terms or keywords typed into search engines and which search engines are preferred by their targeted audience. Optimizing a website may involve editing its content and HTML and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines. Promoting a site to increase the number of backlinks, or inbound links, is another SEO tactic.

Social networking services

  • A social networking service is an online service, platform, or site that focuses on building and reflecting of social networks or social relations among people, who, for example, share interests and/or activities. A social network service consists of a representation of each user (often a profile), his/her social links, and a variety of additional services. Most social network services are web-based and provide means for users to interact over the Internet, such as e-mail and instant messaging. Online community services are sometimes considered as a social network service, though in a broader sense, social network service usually means an individual-centered service whereas online community services are group-centered. Social networking sites allow users to share ideas, activities, events, and interests within their individual networks. Example Facebook, Google+ and Twitter widely used worldwide, The Sphere (luxury network), Nexopia, Bebo, VKontakte, Hi5, Hyves, Draugiem.lv, StudiVZ, iWiW, Tuenti, Nasza-Klasa, Decayenne, Tagged, XING, Badoo, Mixi, Multiply, Orkut, Wretch, renren and Cyworld and Skyrock